How agile ways of working contributed to driving culture changes and removing resistance in a traditional 17000-person company.

Key lessons:

• Clarity of vision and strategy, clarity in your communications, and consistency are hugely important

• Agile helped especially to be clear about what the priorities are, what the objectives and key results are, what the metrics are, and what the road map

• Use the right people to lead; if they are not a good fit, find better

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