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Industry case: Agile Ways of Working at Heineken

Just as a brewery relies on its brewmaster to formulate new varieties of beer, Heineken relied on its IT department to create a new way of working for the Dutch company.

Key lessons:

  • Communicate openly about the transformation, also with the suppliers, from day 1

  • Changing from fixed offices to open workspaces make a huge difference in shifting the mindset

  • Experiments and learning helps all employees to embark

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